General Frequently Asked Questions

What is Pilates Mentors? 

Pilates Mentors is an online platform geared toward inspiring instructors to accept themselves as they are while striving to learn more and “teach better than yesterday.” We are obsessed with helping instructors become more impactful. Our platform should help instructors feel more joy teaching and feel confident with their programming and execution. 

Who is it for?

Any pilates instructor wanting to step up their game. Improve teaching, programming and assessing skills are just a few of the focus points of Pilates Mentors. 

Do I need equipment? If so, where can I get it? 

No equipment is required to get started — we offer plenty of content that can be done on the mat. That said, we also include programming that incorporates equipment and small props to support cueing, variety, client progressions & regressions. Small props like resistance bands, mini stability balls, foam rollers, and cushions can easily be found online. Here are some of our go-to suppliers: Merrithew, Amazon, Canadian Tire, and Balanced Body.

If you’re considering larger pieces like Reformers, we recommend doing a bit of research before purchasing. Equipment preferences are personal — what you trained on may feel the most comfortable, and aesthetics, budget, and space will all play a role in your decision. Both Elizebeth and Sarah use Merrithew equipment, but there are great options out there.

Tip: Don’t overlook local resale platforms like Facebook Marketplace — you can often find high-quality used equipment at a great price.

Are all exercises equipment-based?

On Pilates Mentors, we offer content for Mat work — with or without small props — as well as programming using larger equipment like the Reformer, Cadillac, Chair, and Barrels.

Account FAQs

I'm having trouble signing into watch. How do I log in?

Click 'Login' in the upper right hand corner of the website and if you are still having trouble logging in, please reset your password. 

How do I purchase a membership or make changes to my plan?

Click 'Login' in the upper right hand corner of the website and then click on Account>Profile> to access your membership and make changes to your plan. To purchase a membership, click the 'Get Started' button or here.

How do I watch on my iPhone/smart TV? Or turn on subtitles?

Our platform is available via mobile web and our branded app. While it works on iOS, Android and can stream to Apple TV and Chromecast, we don't offer dedicated Smart TV apps (Roku, Android TV, Apple TV, Amazon TV). Subtitles are unavailable at this time.









What are your supported browsers?

Our platform supports the most common modern web browsers including: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, Opera and Brave. For the best experience, it's recommended to use the latest version of your chosen browser. While our platform aims to be compatible with a wide rage of browsers, some features might not work as expected on older browser versions.

If I'm having technical issues; who do I contact?

Please contact education@pilatesmentors.com and we'll get in touch with you as soon as possible.

What are my payment options? How do I update my info or get a receipt?

Our platform uses STRIPE as point of sale and supports all major credit cards. Supported payment methods include most global and local credit card networks. Upon purchase, you'll receive a receipt via email. Please be sure your email is correct and up-to-date.

How do I search for or save an exercise? 

Type the name of the desired exercises in the search bar to initiate search. You can use filters to search for specific content. Users can save workouts by clicking the "add to favorites button" under the video to make them easier to find later.

Can I freeze my membership? How do I cancel? Do you offer refunds?

We are unable to freeze memberships. You are welcome to cancel anytime by going to 'Account Settings.' under account management. We do not offer refunds.

How do I update my username and email address?

Click 'Login' in the upper right hand corner of the website and then click on Account>Profile>Username> and update information. 

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