General Frequently Asked Questions

What is Pilates Mentors? 

Pilates Mentors is an online education platform designed to educate, empower, and support instructors in becoming confident, impactful teachers. We encourage instructors to honour where they are now while continuing to refine their skills and deepen their knowledge — always striving to teach better than yesterday.

Our mission is to help instructors feel more clarity, confidence, and joy in their teaching, with practical guidance that supports thoughtful programming, effective cueing, and purposeful execution.


Who is it for?

Pilates Mentors is for any Pilates instructor who wants to elevate their teaching. Our focus includes developing stronger teaching, programming, and assessment skills, helping instructors feel more confident, capable, and impactful in their work.

Do I need equipment? If so, where can I get it? 

No equipment is required to get started — we offer a wide range of mat-based content. That said, our platform also includes programming that incorporates equipment and small props to support effective cueing, variety, and client progressions and regressions.

Commonly used small props include resistance bands, mini stability balls, foam rollers, and cushions, all of which are easy to source online. Some of our go-to suppliers include Merrithew, Amazon, Canadian Tire, and Balanced Body.

If you’re considering larger pieces of equipment, such as Reformers, we recommend taking some time to research before making a purchase. Equipment preferences are highly personal — what you trained on may feel most familiar, and factors such as aesthetics, budget, and available space will all influence your decision. Both Elizebeth and Sarah use Merrithew equipment, though there are many excellent options available.

Tip: Don’t overlook local resale platforms like Facebook Marketplace, where you can often find high-quality used equipment at a more accessible price point. When purchasing second-hand equipment, be sure to check the condition carefully and confirm whether any manufacturer warranties still apply or may be affected by resale.


Are all exercises equipment-based?

Pilates Mentors offers content for mat work — with or without small props — as well as programming that incorporates larger equipment such as the Reformer, Cadillac, Chair, and Barrels..

Account FAQs

I'm having trouble signing into watch. How do I log in?

To log in, click “Account” from the menu bar at the top of any page. Scroll down and you’ll see the login prompt.
If you’re still having trouble, try reloading the page or resetting your password.

How do I purchase a membership or make changes to my plan?

To purchase a membership, click “Don’t have an account? Sign up” from the account page or visit the pricing page to view your options. Alternatively, click here.

To make changes to your plan, click “Account” from the menu bar at the top of any page to access your membership. Use the horizontal scroll bar to view all available tabs, and the vertical scroll bar to view content under each tab.

How do I watch on my iPhone/smart TV? Or turn on subtitles?

Our platform is currently available via mobile web and desktop. It works on both iOS and Android devices and can be streamed to Apple TV or Chromecast. At this time, we do not offer dedicated Smart TV apps (such as Roku, Android TV, Apple TV, or Amazon Fire TV).

Subtitles are not currently available.









What are your supported browsers?

Our platform supports the most common modern web browsers, including Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, Opera, and Brave. For the best experience, we recommend using the latest version of your chosen browser.
While we aim to be compatible across a wide range of browsers, some features may not function as expected on older versions. At this time, Safari and Firefox tend to provide the most reliable experience.

If I'm having technical issues; who do I contact?

Please contact education@pilatesmentors.com, and we’ll be in touch as soon as possible. In the meantime, you may wish to try reloading the page to see if that resolves the issue.

What are my payment options? How do I update my info or get a receipt?

Our platform uses STRIPE as point of sale and supports all major credit cards. Supported payment methods include most global and local credit card networks. Upon purchase, you'll receive a receipt via email. Please be sure your email is correct and up-to-date.

How do I search for or save an exercise? 

From the On-Demand page, navigate to the Hub or category of choice. From here, select the collection you’re interested in. On the far right, you’ll find a search bar. Enter the name of the exercise or movement to begin your search. You can also use filters to help narrow down specific content.

To save a video, click the “Add to Favourites” button below the video. This will add it to “My Favourites,” which can be accessed at the top of the On-Demand page.

Can I freeze my membership? How do I cancel? Do you offer refunds?

At this time, we’re unable to freeze memberships. You’re welcome to cancel your subscription at any time by navigating to Account Settings under account management or click here

To cancel your subscription, select the “Active Packages” tab, click the three dots beside your current membership, and choose “Cancel Subscription.”

If you wish to  delete your account entirely, return to the “Account” tab, scroll to the bottom of the page, and select “Delete My Account.” You’ll then be prompted to confirm your request.

Please note that we do not offer refunds.

How do I update my email address?

Click “Account” from the menu bar on any page. Under the Account tab, you can update your information.